All openings are in Walnut Creek unless otherwise stated. 

Telephone Service Manager

General Information

Don’t miss the opportunity to work for one of the largest credit unions in the country with over $1 billion in assets.  We highly value our employees and in 2006 we were honored by being named the second Best Small Company to Work for in America by the Great Place to Work Institute.  

Pacific Service CU is located in the Walnut Creek Executive Park about 25 miles east of San Francisco in Walnut Creek, California.  We are a full-service credit union offering its members a variety of savings and loans products.

We hire in the following departments: telephone services, branch operations, credit card operations, consumer lending, collections, real estate lending, information systems, marketing, human resources, administration and accounting. We are always looking for energetic and enthusiastic people who want to work as part of a team with excellent people skills and a great attitude. We offer full- and part-time positions. Employees work Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules.

Top Ten Reasons to join our team!

1. We currently pay 100% of the HMO health insurance premiums
Medical, dental, vision, disability and basic life insurance for full-time employees and eligible dependents

2. You will be well-paid
Our salaries are among the highest for credit unions of our size

3. We contribute to your retirement
We contribute 3% of your base salary to start you in our 401(k) Plan, then match 75% of your contributions - up to 3% of base salary after one year and up to 6% after three years

4. We have an annual bonus program
Rewards all employees for attaining our annual organizational goals

5. We pay you (even when you don’t work)
More than two weeks vacation per year for full-time employees, with 10 paid holidays and 10 days of sick leave

6. We are tops in our industry
With more than $1 billion in assets, we are among the largest credit unions in the country

7. We equip you to get the job done
Cutting-edge equipment and technology provided for optimum performance

8. We help you grow
Individualized training and education plan for each employee

9. We offer educational assistance
Up to $5,250 annually for tuition, books and fees to pursue undergraduate degrees in business-related fields

10. We practice what we preach: people helping people
Because we care about the communities we serve, we contribute thousands of dollars annually to local charities

Pacific Service is proud of the commitment and passion of our employees.
We work hard and have fun.  Join us and be part of a great place to work!

Employment Requirements

The employment process starts with the submission of a resume. All qualified applicants must complete an employment application. Pacific Service CU has determined that pre-employment testing using standardized tests makes a significant contribution to fair, valid, consistent and objective selection and placement. Applicants may be required to take a variety of tests, including aptitude or specific skill tests as part of our employment process. Pacific Service CU is a drug-free employer. If employment is offered, the applicant must pass a drug screen test.  Since we are a financial institution and maintain confidential member data throughout our offices, all applicants must be bondable and also pass a credit screen and criminal background check.

The Credit Union is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, national origin, age, disability or any other characteristic protected by applicable state and federal civil rights laws. 

Telephone Service Manager
The Telephone Service Manager is responsible for training, coaching and developing staff on all credit union products and services and quality telephone techniques to ensure a high level of consistency in responses provided.  This position is also responsible for organizing, coordinating and supervising the credit union’s telephone center service functions ensuring prompt, professional, and accurate response to member calls.  This position is a working supervisor position responsible for responding to calls as a Call Center Representative and as the Manager of the team.  Minimum 3 years of related supervisory experience, preferably at a credit union or financial institution, required. 

Compensation:
Salary range: $56,900 - $81,300, plus annual bonus of 0-16 percent based on achievement of organizational goals.

To apply for this position send us your resume and cover letter.  Be sure to include the position that you are applying for in the subject line.

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