Jenna Perron, Senior Vice President, Operations

Jenna P., Vice President, Operations

Account fraud like identity theft continues to be on the rise.


Protecting your personal information is a top priority.  Skilled identity thieves use a variety of methods to gain access to your personal information.  The best way to protect yourself is to educate yourself and be aware of common scams.


Never provide your personal information over the phone or by email.


Pacific Service CU will never contact you via phone, email or text message asking you to provide passwords, login names, Social Security numbers, or other personal information.  If you receive an email from Pacific Service CU asking you to update your credit card information or to “Verify your account information”, do not respond.


To protect you from credit card fraud, we use a state-of-the-art monitoring system.  If we see unusual spending patterns on your Visa debit or credit card, you may be contacted by a fraud specialist.  In this circumstance, you will only be asked to verify the last four digits of your social security number.


Finally, to protect yourself and your computer while using the Internet, there are a couple things you can do.  Keep your computer’s firewall turned on and keep your operating system, antispyware and antivirus software up to date.  You should also be cautious when downloading files or attachments and avoid downloading anything from websites or senders that you don’t know or trust.  Visit Microsoft’s Online Safety page for more information and tips.  Please report suspicious activity by email or by phone to (888) 858-6878, ext.6231.