Jenna, Vice President, Operations

Skilled identity thieves use a variety of methods to gain access to your personal information. The best way to protect yourself is to be aware of common scams.


Recently, our members have reported and fallen victim to a new scam involving wiring money using services like Western Union or MoneyGram. Scammers target wire transfers because wiring money is like sending cash – you can’t get your money back once it is sent.


Follow these basic rules:


1. Never wire money to a person you haven’t met.
2. Never agree to deposit a check from someone you don’t know and agree to wire all or a portion of the money back.


Here are some common money wiring scams:


Lottery and Sweepstakes Scams
Transaction Overpayment Scams
Alleged Relationship Scams
Mystery Shopper Scams
Online Purchase Scams
Apartment Rental Scams
Advance Fee Loan Scams
Family Emergency or Friend-in-Need Scams


The Federal Trade Commission (FTC) website has complete details on these and other scams.


If you suspect that you have been a victim of fraud, or your account has been compromised, immediately call a member service representative at (888) 858-6878, ext. 6353. After hours, for debit or credit card fraud, please call (800) VISA-911. We can cancel compromised cards, change your account number or add a password to your account for future transactions if it becomes necessary.