Steve Punch, President & CEO

MSN Money’s 7th annual survey lists five big banks and credit card companies in their 2013 top 10 ‘Hall of Shame.’ According to MSN Money, complaints against American Express, Discover Card, Wells Fargo, Citibank and Bank of America include misleading marketing, lawsuit settlements and “poor” ratings on credit cards and banking. Read the entire list here.


We are proud to be a local, big bank alternative. As a non-profit financial institution, our number one priority is member service. In fact, we’re so focused on member service; we send monthly surveys to members who transact with us soliciting feedback with the goal of providing an excellent service experience.


In 2013, we have achieved a member satisfaction rating of 3.86, out of a possible 4. We’re especially proud that 90% of our members would recommend Pacific Service Credit Union to a friend.


We strive to go above and beyond to demonstrate the credit union service philosophy. We think things like 4-minute loan decisions, next day loan documents and a real person answering the phone within 30 seconds sets us apart from the competition. We hope you do too.


If you have feedback for our service team, email us anytime at We respond to every email. That’s part of the reason that service is our middle name.