Being prepared is key when traveling out of the state or out of the country. Using your card is a safe and convenient way to pay for purchases while on vacation. However, there are precautions that should be taken when traveling with plastic – for both debit and credit cards.
Call and let us know your travel plans. This can prevent our fraud monitoring systems from viewing your charges as suspicious and blocking further charges. Our computer programs that monitor your transactions can be tailored to fit your travel schedule. If our system spots unusual charges outside your normal spending profile – for example you live in San Francisco and you’re checking into a hotel in London– it might assume your card information has been stolen.
If we are not able to get in touch with you to verify charges, your card may be blocked until we can verify that it’s really you using the card. Remember, we will never ask for your credit card number or account number. You will be asked to verify ONLY the last four digits of your Social Security Number.
Here are a few phone numbers to take with you when you travel:
Pacific Service CU
(888) 858-6878 (925) 609-5288
(866) 692-8669 – service center
(800) 543-5073 – report lost or stolen cards
(888) 241-2440 – declined transaction (using your PIN)
Outside US call collect (909) 941-1034
(800) 890-5097 – declined transaction (using signature)
Outside US call collect (727) 556-9000
Your pre-departure communication with us is also a good time to discuss any questions you may have regarding foreign transactions and provide us with the best way to reach you to verify spending.
By taking the time now to enable and protect your card, you can ensure that your travel plans will have no interruptions and you will receive all of the benefits your card has to offer.