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As a nonprofit, full-service financial institution, part of our mission is to provide financial education so you can feel confident that you're making informed financial decisions.

 

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Jul 7

2014

by Nannette

If you’re afraid mobile banking might be too complex for your technology skillset, don’t be. Our mobile banking app is designed to be simple to use. With mobile banking, you have in your hand the convenience of checking your balances, paying your bills, and even making deposits at 3 a.m.  It’s a great way to make use of your mobile device.

 

Mobile Banking App

Our mobile banking app is free! Charges from your service provider for internet usage and downloads may apply though. Check with your mobile service provider for details. Mobile banking gives you the ability to safely and securely transfer funds between your Pacific Service CU accounts, check your account balances and transaction history, pay your bills, and deposit checks. It’s access on the go!

 

Mobile Deposit

You no longer need to drive to a branch or ATM to deposit a check.  Make your deposits through our mobile banking app from anywhere, day or night. Using the camera on your mobile device, just snap a picture of the front and back of your check and you’re good to go. It’s as simple as a snap and tap.

 

Mobile Bill Pay

Spend more time with your family and friends this summer and less time having to pay bills. Our mobile banking app allows you to make payments to any biller. You can initiate a payment, view pending payments, cancel payments, and view your payment history. Paying your bills has never been easier.

 

It’s easy to get started.  From the App Store search for Pacific Service Credit Union and from Google Play search for Pacific Service CU to download the app.

 

Your log in and password are the same as BranchLine online banking. If you don’t have log-in credentials established click here. The first time you login to the mobile app, a 4-digit, one-time PIN will be sent to your email address of record. You need that PIN to authenticate your initial log in. After that, you’ll only need your account number and password, as usual.

 

For additional questions, visit our Mobile Banking FAQs or call a member service representative at (888) 858-6878.

May 1

2014

by Nannette, Vice President, Technology Solutions Group

by Nannette, Vice President, Technology Solutions Group

The use of mobile devices like smartphones and tablets has become commonplace for today’s consumer.  These devices may store passwords, banking information, contact information and other sensitive data.  With this information at your fingertips, it is important to keep your device up-to-date with the most current versions of virus protection and system software to ensure that your personal information is protected from unintended use.  Here are some ways to protect your mobile devices.

 

Software Updates From time to time, service providers will discover vulnerabilities that could pose a threat to the security of the information stored on or accessed from a mobile device.  The issue may be with the software that runs the operating system or with specific apps that you have downloaded to your device.

 

When a deficiency or defect is discovered, the provider usually develops a patch or an update for the issue and sends a message or indicator to the device that an update is available.  Software updates for Apple users appear as a number in the upper right corner of the Settings App.  Similar notification alerts are used for Android and other providers.

 

We recommend that you download any updates as soon as possible after notification to ensure that your device is protected from vulnerabilities and risks.  In addition, you should only perform updates from a secure Wi-Fi network.  Do not use an open, unencrypted network like those found at public coffee bars, hotels and airports.   Updates may take a long time to load, so make sure you have a stable internet connection and that you have enough battery life to complete the update.

 

Here are additional ways to protect your mobile devices and personal information:

 

Secure Networks and Websites Do not perform sensitive transactions through open, unencrypted Wi-Fi networks and NEVER provide your log-in and password information unless the connection and the website are secure.  In addition, you can determine whether a website is secure by looking for https:// at the beginning of the web address.

 

Applications To access sites that require a user name and password, we recommend downloading an official app from the store to your device.  The two most common provider stores are the Apple App Store and Google Play for Android.  Experts recommend that consumers should not download apps from any location except the official store.

 

Best Practices Although it may seem like common sense, here are a few final tips to help protect your personal information using mobile devices or desktop systems.  Do not store website passwords or log-in information.  Be sure that you log out of the app or browser session after each use.  Do not click on links through text or email if they seem suspicious or are from an unknown user.  Do not connect to unknown Wi-Fi networks.  Do not store sensitive information in accessible applications like notes, calendars or email.  Be sure that you perform all updates, stay current with software releases and keep your firewall active.

 

If you suspect that your account has been compromised, call a member service representative at (888) 858-6878.

Mar 26

2014

by Michelle, Assistant Vice President, Operations

by Michelle, Assistant Vice President, Operations

A recent scam affecting consumers involves fraud artists gaining access to your home computer to steal private information, data and files.

 

Here’s how it works.

A fraudster calls you on the phone claiming to be a Microsoft technical support employee. They may offer to speed up your computer, troubleshoot any performance issues or help you upgrade your software. With your cooperation, they dial in to your computer, which gives them access to your files.

 

Once they are logged into your computer, they can:

Install malicious software or spyware to capture personal and financial information, including user names and passwords.

 

Control your computer remotely, even after they claim to have logged off and after your phone call has ended.

 

Instruct you to access fraudulent websites that collect personal and financial information.

 

Additionally, at the end of the call, these scammers may attempt to collect your credit card information to charge you for their time and services.

 

In response to these scams, Microsoft has stated, “Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.”

 

Do not trust unsolicited callers claiming to provide computer services. If a caller claiming to represent Microsoft contacts you, do not purchase any software or services from them. Most importantly, do not give them control of your computer.

 

As always, we encourage you to trust your instincts and never provide personal information to strangers.

 

If you suspect that your account has been compromised, immediately call a member service representative at (888) 858-6878. After hours, for debit or credit card fraud, please call (800) 543-5073 to block your card.

 

We can cancel compromised cards, change your account number or add a password to your account for future transactions if it becomes necessary.

 

 

Aug 22

2013

Great news! You asked and we listened. eCommunications is here. Now you can get away from the cost and clutter of paper and elect to receive communication via email.

 

The safe, fast and environmentally-friendly option of email communication now includes tax forms, disclosures, statements and select notices.

 

When new statements, forms or notices are available, we’ll send you an email notification, instead of paper. It’s that simple.

 

Even if you’ve already elected to receive your statements electronically, you must also elect to receive eCommunications.

 

Enroll now with two easy clicks.

 

For more information, call a member service representative at (888) 858-6878.

 

by Nannette, Vice President, Technology

Jun 18

2013

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These days, your smartphone probably carries more confidential information than your wallet. Phones often have password vaults or stored passwords, banking information, your contact information and more. Now that your phone is more important than your wallet, phone theft is the new purse snatching. So, how can you keep your personal information safe?

 

Password
The first step is to lock your phone with a password. It’s basic and not foolproof; however, it’s the easiest deterrent for thieves that want quick access to your personal information. If they can’t access your information quickly after stealing your device, you will have time to report the loss and the thieves may move on.

 

Password Storage
Don’t store critical personal data in accessible applications, like notes, calendars or email. If you want to use your device as a password vault, consider a password and data vault app, like Secure Wallet, eWallet or Google Wallet, to safely house your secure data.

 

Remote Access
Use remote access like wi-fi and Bluetooth only when you need it and only from trusted sources, especially if conducting financial business. Don’t opt to have your phone automatically connect to nearby wi-fi networks and be sure to turn your Bluetooth availability off when not in use.

 

Applications
Instead of using your mobile browser, download an application, or “app,” instead. As long as you download from your device’s official store or marketplace, applications are safer than simply shopping or accessing websites online because they can help protect you from fraudulent phishing sites. You should also consider installing antivirus protection on tablets and notebooks. Be sure to download from your official app store or marketplace.

 

Logout
When accessing personal or financial information online, don’t skip the important step of logging out. Logging out closes your session and shuts down access to someone trying to access the site or app after you.

 

Additionally, don’t let your browser or device save your passwords. Enter your password for access every time.

 

Delete
When you get rid of your phone, be sure to wipe it clean of all data. Typically, phones have an option to erase the content or return it to the original factory settings.

 

As always, we encourage you to stay informed about current scams. We regularly post scam alerts and risks associated with banking on our blog.

 

If you suspect that you have been a victim of fraud or your account has been compromised, immediately call a member service representative at (888) 858-6878. We can cancel compromised Pacific Service CU cards, change your account number or add a password to your account for future transactions.

 

You may also be interested in:
The Keys to Passwords
Mobile Fraud – The Rumors Dispelled
Using online channels to prevent fraud

 

by Nannette, Vice President, Technology Solutions Group

 
   
 
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For website security purposes and to ensure that access to the Pacific Service Credit Union (PSCU) website remains available to all users, PSCU may enable the use of software programs to monitor and record network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Unauthorized attempts to upload information or change information on this website and any other illegal activities are strictly prohibited, may be reported to law enforcement agencies and may be punishable under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
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