by Michelle, Assistant Vice President, Operations
A recent scam affecting consumers involves fraud artists gaining access to your home computer to steal private information, data and files.
Here’s how it works.
A fraudster calls you on the phone claiming to be a Microsoft technical support employee. They may offer to speed up your computer, troubleshoot any performance issues or help you upgrade your software. With your cooperation, they dial in to your computer, which gives them access to your files.
Once they are logged into your computer, they can:
Install malicious software or spyware to capture personal and financial information, including user names and passwords.
Control your computer remotely, even after they claim to have logged off and after your phone call has ended.
Instruct you to access fraudulent websites that collect personal and financial information.
Additionally, at the end of the call, these scammers may attempt to collect your credit card information to charge you for their time and services.
In response to these scams, Microsoft has stated, “Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.”
Do not trust unsolicited callers claiming to provide computer services. If a caller claiming to represent Microsoft contacts you, do not purchase any software or services from them. Most importantly, do not give them control of your computer.
As always, we encourage you to trust your instincts and never provide personal information to strangers.
If you suspect that your account has been compromised, immediately call a member service representative at (888) 858-6878. After hours, for debit or credit card fraud, please call (800) 543-5073 to block your card.
We can cancel compromised cards, change your account number or add a password to your account for future transactions if it becomes necessary.