FAQ - Account Access

How do I change my address?

You may change your address in BranchLine. Login to BranchLine at left and select the Manage Profile tab.  In the Options box, select Change Address and Phone.

You can also complete and return a Change of Address form accompanied by a copy of your valid picture identification.
Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596 
or
Fax to:
Attn: Phone Center
(925) 609-5165 

What is your mailing address?

Our mailing address is P.O. Box 8191, Walnut Creek, CA 94596.   

What is your physical address?

Our physical address is 3000 Clayton Road, Concord, CA 94519. 

What is your Visa payment mailing address?

Our Visa payment mailing address is P.O. Box 60033, City of Industry, CA  91716-0033.

Where are your branch locations?

3000 Clayton Road, Concord, CA 94519

102 East Nees Avenue, Fresno, CA 93720

2800 Kitty Hawk Road, Livermore, CA 94551

2051 Contra Costa Blvd, Pleasant Hill, CA 94523

245 Market Street, San Francisco, CA 94177  (entrance on Beale Street between Market and Mission)

2005 Crow Canyon Place, Suite 150, San Ramon,  CA 94583

What are your branch hours?

Concord branch - Monday through Thursday 9 a.m. to 5 p.m., Friday 9 a.m. to 6 p.m. 

Fresno branch - Monday through Thursday 9 a.m. to 5 p.m.; Friday 9 a.m. to 6 p.m.

Livermore branch - Monday through Thursday 9 a.m. to 5 p.m.; Friday 9 a.m. to 6 p.m.

Pleasant Hill branch - Monday through Thursday 9 a.m. to 5 p.m.; Friday 9 a.m. to 6 p.m.

San Francisco branch - Monday through Friday 8:30 a.m. to 4:30 p.m. 

San Ramon branch - Monday through Friday 9 a.m to 5 p.m.; Friday 9 a.m to 6 p.m.

What is ExpressLine?

ExpressLine is an automated telephone banking system.  ExpressLine is available 24/7 at (888) 858-6878 and allows you to verify your account balance, make transfers, request a withdrawal and much more.  You need a personal identification number (PIN) to access ExpressLine.  To select or reset a PIN of your choice, please call a member service representative at (888) 858-6878.

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