Online Banking

FAQ - Checking

How do I know which checking account is right for me?

We offer four checking accounts with options like ATM fee reimbursement, free checks and interest-earning.  Visit our checking page to select the account best suited for you.

How can I get a copy of a cancelled check?

When a check clears your checking account, it can be viewed online in BranchLine. Login to BranchLine. Under the View Accounts tab, select your checking account to see Account Activity.  You can select the check icon that appears next to the check number for each cancelled check and print a copy.  Checks that no longer appear under Account Activity can be retrieved by entering the checking information into the search fields.  Please note that due to electronic clearing, a check image may not be available for all checks.  This service is free. If you can’t locate the check you are looking for, please call a member service representative at (888) 858-6878.

Can I place a stop payment on a check?

Yes.  Login to BranchLine.  Under the View Accounts tab, select Stop Payments.  Read the agreement, enter the check information and choose an account from which the stop payment fee will be deducted.  You may also call a member service representative at (888) 858-6878.

How do I order checks?

You may reorder checks through BranchLine.  Login to BranchLine.  From the View Accounts tab, select Account Summary.  Your checking account should be listed under Accounts and the option to Order Checks will be at the right.  If you have a Visa or home equity line of credit, you can order checks by simply selecting the eForms tab. You can also order checks by calling a member service representative at (888) 858-6878.  Allow up to ten business days for delivery.

What is shared branching?

We've partnered with CU Service Centers to give you convenient access to your Pacific Service CU accounts.  The CU Service Center network allows you the opportunity to conduct business at more than 5,000 shared branch locations nationwide and perform transactions as if you were at one of our branches.  When visiting a CU Service Center, you will be asked to provide the name of your credit union, your account number and valid photo identification.  Find a conveniently-located CU Service Center here.

How do I setup direct deposit?

Your employer or the government agency that issues your payroll checks is responsible for establishing direct deposit on your behalf. Typically, you’ll complete a form providing relevant information from your financial institution and they’ll do the rest.  For help getting started, visit your payroll department or call a member service representative at (888) 858-6878.

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