Online Banking

FAQ - Vehicle Loans

Does the credit union offer first-time car buyer loans?

Yes. We offer a limited first-time car buyer program for members with limited or no credit. Apply online or by calling our Loan by Phone center at (888) 858-6878. We'll take your application over the phone and return a decision in minutes.

Can I finance my car loan with Pacific Service CU while I’m at the dealership?

Yes. We are a member of Credit Union Direct Lending (CUDL). You can go to any participating franchise dealership and ask for Pacific Service CU financing.

Do you finance private party sales?

Yes.  Once loan is processed, we will send you the required DMV documents.  The buyer and seller can complete the transaction at one of our branches, if necessary.  For more information, please call our Loan by Phone center at (888) 858-6878.

Do you finance vehicles purchased outside California?

Yes.  As long as you reside in the state in which the vehicle is purchased.

Do you refinance car loans financed with another lender?

Yes.  It is very easy to do.  Use our Loan Saver service to find out how much money you can save by refinancing your existing loan from another lender to us.  For more information, please call our Loan by Phone center at (888) 858-6878. 

What is a FICO score?

The FICO score is used to predict the likelihood that a person will repay their debts.  The score is derived from information contained in an individual’s credit report.  Many lenders use the score to determine the interest rate charged for credit.

What is GAP coverage? Does the credit union offer GAP coverage?

GAP coverage is designed to cover the difference between the amount you owe to your financial institution and the insurance payment you receive in the event of a vehicle being written off as a total loss.  The credit union does offer GAP coverage.

What happens if my car is totaled in an accident and my insurance company doesn’t pay the remaining balance?

You will be responsible for the difference between what the insurance pays and what you still owe.  This is called the deficiency balance.  If you purchased GAP insurance, you need to file a claim with your insurance carrier.  If you did not purchase GAP insurance, you need to pay the remaining balance in full or continue to make your contractual payments until the remaining balance is paid.

Do you offer the ability to skip car loan payments?

Yes.  We offer a Skip-a-Loan Payment program.  Members in good standing may skip nonconsecutive car loan payments up to twice a year, per qualified loan.  There is a fee for the service.  To skip a payment, simply login to BranchLine or call our Loan by Phone center at (888) 858-6878.

When I pay off my loan how do the automatic payments stop?

We will stop the automatic payments as soon as the loan is paid off.  If your final payment is more than what is required to payoff the loan, we will deposit the excess funds into your credit union savings account.

Do you accept co-signers?

Yes.  If you have limited or no credit history, we accept qualified co-signer(s) to help you qualify for a loan.  We allow members between the age of 18 and 23 to use a parent cosigner to help qualify for the loan.

Can I remove a co-borrower from my car loan? Add a co-borrower?

Yes. We will take a credit application over the phone to see if you qualify without a co-borrower. If so, we can remove the co-borrower from the loan.

No. We can’t add a co-borrower to an existing loan. However, you can apply online to refinance an existing loan and add a co-borrower.

Can I change the due date on my loan payments?

Yes. You can make a change once during the term of the loan. Simply call our Loan by Phone center at (888) 858-6878.

How can I calculate a car loan payment?

Simply use our loan calculator or call our Loan by Phone center at (888) 858-6878.

After my loan is paid off how long will it take to receive the title (pinkslip)?

The title will be released and sent to you directly from the Department of Motor Vehicles.  Once we release the title, it will be mailed to you at the address on record with the Department of Motor Vehicles.  The process usually takes about 14 business days.

I sold my car and need the title sooner than 14 days. How can I receive the title faster?

To get your title released immediately, you need to pay off your loan by cash or cashier’s check in one of our branches or mail a cashier’s check to us.  Then call our Loan by Phone center at (888) 858-6878 and request a duplicate title.  If you live outside of California, we can send your title in two business days by FedEx. There is a fee for this service.

Can I add my spouse to my registration if he/she is not a co-borrower on the loan?

Yes. Please call our Loan by Phone center at (888) 858-6878 to request the appropriate DMV document.

How do I remove someone from my registration?

If the person you want to remove is a co-borrower on the loan, you need to qualify for the loan in your own name. Apply online or by calling our Loan by Phone center at (888) 858-6878. We’ll take your application over the phone and return a decision in minutes.

What happens if I can’t afford my car payment?

You may be able to sell your car to reduce the outstanding balance of your loan.  Then we can negotiate a lower monthly payment to complete the term of your loan.

My car was in an accident. I have a check from my insurance company, but have not repaired the vehicle. Can I cash the check?

No.  Under the terms of your account agreement, any insurance proceeds must be used to repair your vehicle.  Most reputable body shops will complete the work and then negotiate the check directly with the credit union for you.

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