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Frequently Asked Questions

Account Related


How can I obtain my account balance?

Can I add or change a beneficiary on my account?

How can I verify my account beneficiaries?

Do you have a complete listing of your fees?

Can I stop my automatic savings or loan payments?

How do I request a check withdrawal?

How long will it take to receive a check withdrawal?

Can I transfer money from my account to another member’s account?

Do you accept direct deposit?

Can I start automatic payments?

Can I add a joint owner to my accounts?

Why didn’t I receive an IRS form 1099-INT?

When will I receive form 1099-INT?

Where can I find current rates? 

What is the credit union’s routing and transit/ABA number?

Can I send a wire from my account with the credit union?

Can I send a wire to my account with the credit union?

Can I wire funds internationally?

How do I place a stop payment on an electronic debit?

How do I revoke a recurring electronic debit? 

How do I obtain my account number?

What is the daily cash withdrawal limit from a branch?

 

  

How can I obtain my account balance?

We have several ways for you to access your account information.  Login to BranchLine online banking at left or our mobile banking service on your mobile device.  You can also access your account through ExpressLine, our automated telephone service, or by calling a member service representative at (888) 858-6878. 

   

Can I add or change a beneficiary on my account?

Yes.  To add or change account beneficiaries, please complete an updated Membership Application and select “Change Beneficiary.” Please complete and return form.

Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596
or
Fax to:
Attn: Phone Center
(925) 609-5165

 
How can I verify my account beneficiaries?

Your beneficiaries are printed on your monthly or quarterly statement.  That information can also be viewed in BranchLine.  Login to BranchLine at left.  Under the View Accounts tab, select Account Activity.  The Beneficiaries box on the lower right displays the beneficiaries for the account.  For more information, please call a member service representative at (888) 858-6878.


 
Do you have a complete listing of your fees?

 Yes.  View our Fees page.

 

Can I stop my automatic savings or loan payments?

Yes.  You can send us a secured email by logging into BranchLine.  Select the Manage Profile tab and then select Contact Us.  You may also send written instructions or call a member service representative at (888) 858-6878.  We require a minimum of three business days for any change to take effect.

 

How do I request a check withdrawal?

You can request a check withdrawal, payable to yourself, through BranchLine.  Login to BranchLine at left and select the Transfer Funds tab.  Select Withdraw Funds By Check.  We can also take your request over the phone.  Simply call a member service representative at (888) 858-6878.

 
How long will it take to receive a check withdrawal?

If your check request is made before 3 p.m. Monday through Friday, the check will be mailed the same business day.  Please allow 3 to 5 business days to receive the check.  If you need the funds sooner, please call a member service representative at (888) 858-6878.

  

Can I transfer money from my account to another member’s account?

Yes.  Login to BranchLine at left and select the Transfer Funds tab.  Select Cross Account Setup, then read and accept the agreement.  Complete the information in the Create a New Account link box.  The recipient will be notified of the request.  They will need to login to their account and accept the transfer request.  Once completed, you can return to the Transfer Funds tab and the Transfer To drop down box will now include the recipient's account.  The transaction can also be completed over the phone.  Simply call a member service representative at (888) 858-6878.

  

Do you accept direct deposit?

Yes.  Our routing and transit number is: 121181743.  If your employer is requesting direct deposit instructions, please call a member service representative at (888) 858-6878.

    

Can I start automatic payments?

Yes.  To start automatic payments, complete and return an Authorization Agreement for Pre-authorized Payment form.

Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596
or
Fax to:
Attn: Electronic Services
(925) 609-5159
  

Can I add a joint owner to my accounts?

Yes.  To add a joint owner to your account, please complete and return an updated Membership Application and select "Add Joint Owner."  Include a copy of a government issued picture identification for each account owner.

Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596
or
Fax to:
Attn: Phone Center
(925) 609-5165

  

Why didn’t I receive an IRS form 1099-INT?

If an account does not earn more than $10 of interest in a calendar year, the IRS does not require that we issue form 1099-INT.  If an account earned $10 or more of interest in a calendar year and you do not receive form 1099-INT by the middle of February, please call a member service representative at (888) 858-6878. 

  

When will I receive form 1099-INT?

By law, form 1099-INT must be postmarked by January 31st of the following year.  Tax forms are also available through BranchLine.  Login at left. Select the eStatements tab.  Tax Notices are listed in the Available eStatements box.

   

Where can I find current rates?

 Current rates are available here. 

  

What is the credit union’s routing and transit/ABA number?

Our routing and transit number for electronic payments or deposits is 121181743.  This routing number is not valid for incoming wire transfers.  To initiate wire transfers, please call a member service representative at (888) 858-6878.

  

Can I send a wire from my account with the credit union?

Yes.  To initiate an outgoing wire, please complete a Wire Transfer Request and Infomation form.  Fax the completed form to (925) 609-5165.  We will call you to confirm your request.  If your fax is received by 11 a.m. Monday through Friday and we are able to confirm your request, the wire will be processed the same business day.  There is a fee for sending an outgoing wire.

Please contact the receiving institution for their exact incoming wire instructions to ensure your funds are wired without any delays.  For more information, please call a member service representative at (888) 858-6878.

  

Can I send a wire to my account with the credit union?

To wire funds into an account at the credit union, please provide the following information to the other financial institution. 

Wire funds to: 
Catalyst Corporate FCU
6801 Parkwood Boulevard
Plano, TX  75024
ABA/Routing and Transit number: 311990511

For credit to:
Pacific Service Credit Union
Account number: 121181743-005

For final credit to:
Member’s name: Your name
Member’s account number: Your account number

 

Can I wire funds internationally?

No.

 
How do I place a stop payment on an electronic debit?

Please complete the ACH Debit Stop Payment Order form.  Please allow at least one business day for processing the stop payment.  There is a fee for stop payments.


Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596
or
Fax to:
Attn: Electronic Services
(925) 609-5159

 

How do I revoke a recurring electronic debit? 

You must initiate the request with the merchant who is debiting your account.  After you make the request, if the merchant continues to debit your account, you can complete a Written Statement of Unauthorized Debit form.  Once received, we will prevent the transaction from debiting your account.


Mail to:
Pacific Service Credit Union
P.O. Box 8191
Walnut Creek, CA 94596
or
Fax to:
Attn: Electronic Services
(925) 609-5159

  

How do I obtain my account number?

For security, your account number is partially masked on your account statements. Please call a member service representative at (888) 858-6878 to obtain your full account number. 

The information printed at the bottom of your personal checks or on your credit, debit or ATM cards is not your account number. 

 

What is the daily cash withdrawal limit from a branch?

The daily cash withdrawal limit is $5,000 per day.  There is no withdrawal limit through a cashier's check.  If you need more than $5,000, please call a member service representative at (888) 858-6878.

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