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Frequently Asked Questions

Mobile Banking

  

What is mobile banking?

What is the difference between mobile banking and BranchLine?

Do I need to register to access mobile banking?

How do I activate mobile banking?

Is mobile banking free?

Is mobile banking secure?

Will my account information reside on my mobile device?

Can I view all of my accounts through mobile banking?

What happens if I lock myself out of mobile banking?

What if my device is lost or stolen?

How current is the balance information?

Can I use multiple mobile devices to access mobile banking?

Can I transfer money from my Pacific Service Credit Union accounts to another bank or credit union account?

Can I access mobile banking when I'm overseas?

What happens to my session if my phone locks from inactivity?

I don't have a cellular data plan - can I still use mobile banking?

Does my wireless carrier support mobile banking and which phones are supported?

Can I safely recycle or dispose of my device if it has mobile banking on it?

 

What is mobile banking?

Mobile banking is online banking on your mobile device, only it has been designed in a simple and easy to use format.  With mobile banking, you are able to access your Pacific Service CU accounts from your mobile phone or other hand-held device and will be able to easily access your balance information, transfer funds or even find a branch or ATM.

 

What is the difference between mobile banking and BranchLine?

Mobile banking provides you with access to the most popular online banking features, like viewing account balances and transferring funds.  For e-statements, account alerts or bill pay, simply access BranchLine, our online banking service.

 

Do I need to register to access mobile banking?

If you already have a BranchLine password, you are already registered to access mobile banking.  You will use your BranchLine password for mobile banking.  If you do not have a password, please click on the First-Time Users link under the BranchLine log in box at left or call a member service representative at (888) 858-6878.

During your first login to mobile banking, you will be asked to enter a unique PIN during the registration process.  This PIN will be sent to your email address that we have on file.  All subsequent logins will only require your regular BranchLine password. 

 

 

How do I activate mobile banking?

You have two options available to you. You can use our mobile web browser or download our mobile application to your device.

 

Accessing mobile banking:

 1.  Open your mobile device web browser and go to www.pacificservice.org.

 2.  Select Mobile Banking.  (It will be the first option of our mobile optimized website.  If

      not, switch to the mobile version.)

 3.  Sign on with the same account number and password you use to login to BranchLine.

 4.  If a downloadable app is available, it will be presented on our mobile website.  Follow the on-screen instructions to download   the app.

 5.  You can also download the free app in the iTunes App Store or Android Play Store.

  

Is mobile banking free?

Yes, our mobile banking service is free.  However, charges from your service provider for internet usage and downloads may be applicable.  Contact your mobile service provider for details. 

 

Is mobile banking secure?

Yes.  Mobile banking has the same security procedures as BranchLine.  All data is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmissions of data. However, as with any electronic banking service, you should still observe reasonable security precautions and never share your account number or password with anyone.  Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please be sure to use the same caution when opening emails, clicking on links and surfing the web via your phone as you do with your computer. 

.

Will my account information reside on my device?

If you use the web browser-based version, no account information will reside on your device.  However, if you use a downloadable application, those applications will contain account balance information.  Both applications, however, are secured by your account number and password. 


Can I view all of my accounts on mobile banking?

All of the accounts normally available to you through BranchLine are available through mobile banking.

 

What happens if I lock myself out of mobile banking?

If you’ve forgotten your password and get locked out of mobile banking because of too many invalid attempts, your BranchLine access will also be locked. To unlock both of these, you can call a member service representative at (888) 858-6878 or click on the Forgot Password link in BranchLine.

 

What if my device is lost or stolen?

Please call a member service representative at (888) 858-6878, so that we may assist you.  We recommend that you change your BranchLine password immediately and contact your mobile carrier to suspend your device service.  If your mobile device is stolen, no one can access your account information without your account number and password.   As always, whenever there is a possibility of unauthorized access to your account, you should watch your account closely to ensure unauthorized transactions do not appear.

Note: Do not store personal information on your mobile device. For extra security, you can enable the "LOCK" feature on your mobile device.

 

How current is the balance information?

Account information is current in real-time through mobile banking.  

  

Can I use multiple mobile devices to access mobile banking?

Yes, up to ten mobile devices can be registered with our mobile banking service.   

 

Can I transfer money from my Pacific Service CU accounts to another bank or credit union account?

No, not with mobile banking.  Funds can only be transferred between Pacific Service CU accounts.  However, transfers to other institutions can be made through BranchLine.

 

Can I access mobile banking when I'm overseas?

Yes, however, data roaming charges may apply.  Contact your mobile service provider for details.

 

What happens to my session if my device locks from inactivity?

For security reasons, the mobile banking session will become inactive after 10 minutes of inactivity. Also, if you navigate away from the mobile banking session, you will automatically be logged out of the current mobile banking session.   

 

I don't have a cellular data plan - can I still use mobile banking?

Yes, as long as your phone is a “data-enabled” phone. Additional charges may apply from your service provider.  Contact your mobile service provider for details.

 

 

Does my wireless carrier support mobile banking and which devices are supported?

We aren’t aware of any carriers that do not support Pacific Service CU's mobile banking service on their networks.  Mobile banking is currently supported on these devices.

  

Can I safely recycle or dispose of my device if it has mobile banking on it?

Yes.  Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled.  Check with your device manufacturer or carrier for procedures specific to your device.

 

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