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Protecting Your Privacy

We know you value the protection of your privacy and so do we.  Protecting your personal information is a top priority, please review our 2013 Privacy Policy

Skilled identity thieves use a variety of methods to gain access to your personal information.  The best way to protect yourself is to educate yourself against fraud such as identity theft and to be aware of common scams.  The Federal Trade Commission (FTC) is a great resource for consumer information about Identity Theft and Current Scams.

Another important way to combat fraudulent activity on your accounts is to get a credit report.  New laws allow a credit report per consumer per year.  Credit reports will show any new account activity recorded in your name.  If an identity thief has opened accounts in your name, they will show up on this report. 

Finally, to protect yourself and your computer while using the Internet, there are a couple things you can do.  Keep your computer’s firewall turned on and keep your operating system, antispyware and antivirus software up to date.  You should also be cautious when downloading files or attachments and avoid downloading anything from websites or senders that you don’t know or trust.  Visit the Microsoft Online Safety page for more information and tips.

Phishing & Vishing

Phishing and Vishing are types of deception to obtain sensitive personal information.  Con artists use email or text message to direct you to false or "spoofed" websites or to call a number to provide personal data.

The most important thing to remember is that Pacific Service CU will never contact you via phone, email or text message asking you to provide passwords, login names, Social Security numbers, or other personal information.  If you receive an email from Pacific Service CU asking you to update or verify account information, do not respond.  Please forward the email to service@pacificservice.org.  You should also ignore all mail, phone and email solicitations for foreign lottery promotions.

Credit & Debit
We use a state-of-the-art Visa fraud detection to identify potential fraud.  If our detection believes you may be a victim of fraud, we will call you and ask to verify only the last four digits of your social security number. 

It is important to remember that fraudulent callers do not have the name of your financial institution nor do they have your card information.  They will begin by asking you if you have made a specific recent purchase and will try to obtain your personal information like a credit card number claiming to block and re-issue your card.

If You Suspect Fraud
If you suspect that you have been a victim of fraud or your account has been compromised, immediately call a member service representative at (888) 858-6878.  After hours, for debit or credit card fraud, please call (800) VISA-911.  We can cancel compromised cards, change your account number or add a password to your account for future transactions.

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For website security purposes and to ensure that access to the Pacific Service Credit Union (PSCU) website remains available to all users, PSCU may enable the use of software programs to monitor and record network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Unauthorized attempts to upload information or change information on this website and any other illegal activities are strictly prohibited, may be reported to law enforcement agencies and may be punishable under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
Protecting your privacy is our top priority - View Our Privacy Policy