Information as of March 23, 2020

As the situation with the COVID-19 (coronavirus) global pandemic continues to evolve, we remain steadfast in our commitment to take care of our employees, members and our community.  We are heeding all guidance from federal, state and local officials.  We are well prepared and have tested our business continuity strategies to minimize any service disruption to our members.  However, we ask for your patience as there may be delays that exceed our normal service expectations.

Visit our Resource section below to request loan assistance or for information about protecting your finances during this time.

Loan Assistance Program
 
Steps We’ve Taken to Slow the Spread
  • We’re monitoring information from the Centers for Disease Control (CDC), World Health Organization (WHO) and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest recommendations and guidance.
  • We’ve cancelled all business travel.
  • We are practicing social distancing protocols.
  • We’ve eliminated all non-essential face-to-face meetings.
  • We’ve enhanced our cleaning protocols and have hand sanitizer in both employee and member-facing areas.
  • We’ve posted signs at all entrances asking anyone who is ill or been around anyone with illness to refrain from entering.
  • We are working very quickly to serve our members both through remote and credit union locations.
    • For those working remotely, we have advanced technology which allows us to continue to operate securely as if we were in the same location. 
 

How We’re Assisting Our Members

We understand that our members may be heavily impacted by the shelter in place order and we have put several plans in place to lessen the impact of the situation. 

Loan Assistance

  • Loan modifications – for members with existing loans that are experiencing a hardship and need assistance with payments, we can modify terms and defer payments.
  • Skip-a-pay – for members that are experiencing a hardship and need assistance with payments, we’re waiving the skip-a-pay fee on all eligible loans. The skip-a-pay service is available in online banking.
  • Special assistance loans – for members that are experiencing a hardship, we may be able to help bridge the gap with a limited-time personal loan.
  • Credit limit increase – for members with existing home equity lines of credit or Visa cards, you can request a credit limit increase which provides additional ways to access cash and make purchases.
General Assistance

  • Increased ATM withdrawal limits – if you need access to extra cash, we can temporarily increase the daily limit for ATM withdrawals.
  • Increased mobile deposit limits – we’re being flexible with daily limits for mobile deposits; you may call to request a higher limit to reduce your need to visit a branch.
  • Loan payment fee waiver – when making a loan payment by phone, we’ll waive the processing fee.
  • Certificate penalty waiver – if there is a penalty to liquidate a certificate or an IRA certificate, we will waive the penalty fee.
  • Share and certificate loans – borrow from your savings and certificate accounts at very low rates. Funds remain on deposit and continue to earn dividends.
  • Convert reward points into cash - if you have a surplus of Visa Platinum Reward points, you can convert them into cash

For information on any of the above services, please call a member service representative at (888) 858-6878.

Account Access

Our online and mobile banking tools give you the flexibility to access your accounts remotely.  If you haven’t already done so, please login to online banking or download our mobile app.  These tools allow you to:

  • View balances and monitor account activity
  • Transfer money between your accounts
  • Transfer money to and from other financial institutions
  • Transfer money to other people with person-to-person payments
  • Make loan and credit card payments
  • Pay bills
  • Request a withdrawal by check
  • Apply for a loan, open accounts and view/print statements

With the mobile app, you can also deposit a check with just a few clicks.  Remember, you can also get cash at more than 30,000 surcharge-free ATMs.  You can find an ATM near you with the ATM locator on our website or mobile app.

Branch Status

  • Effective April 6, 2020, our San Francisco branch will be temporarily closed until further notice. We apologize for the inconvenience. Visit our Branch & ATM locator(Opens in a new Window) page to find alternate locations near you. 
  • Our other branch locations remain open. Their hours have changed to 10 a.m. to 4 p.m. Monday through Friday.   
  • We are also using social distancing strategies and may limit the number of people in the branch at any given time.
  • We have enhanced cleaning protocols and have hand sanitizer in both employee and member-facing areas.
  • We’ve posted signs at all entrances asking anyone who is ill or been around anyone with illness to refrain from entering.
  • Some shared branch locations may be closed or have alternate hours which are out of our control.

How We’re Assisting the Community

We’ve had a long history of community giving and supporting local non-profit organizations.  The crisis has increased demand for assistance.  We are proud to be able to help.  We are offering assistance to the following organizations so that they may continue to assist our local communities:

If you are involved in a local 501(c)(3) non-profit organization and are in need of emergency assistance, please email your request for an application and our funding guidelines.


Resources

Below are additional resources to assist in protecting your finances during this time. We encourage you to check back as we continue to update this information. 
 
Loan Assistance Request
If you are experiencing a hardship due to the COVID-19 pandemic and would like to request assistance with loan payments, please complete and submit the form below.
 
 
Pacific Service CU Blog Article
Coronavirus - Beware of Scams - While families are concerned about the spread of the coronavirus (COVID-19) in their communities, online scammers are taking advantage of the public panic to push useless products to online shoppers. Read more...

Credit information
Here's a series of articles posted by Experian about how protect your credit and your identity during these unprecedented times:


Information on this page will be updated regularly.