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As a nonprofit, full-service financial institution, part of our mission is to provide financial education so you can feel confident that you're making informed financial decisions.

 

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Oct 29

2013

by Steve Punch

2005 Crow Canyon Place

I’m pleased to report we have opened a new branch in San Ramon. The new location is in the Magnolia Square shopping center at 2005 Crow Canyon Place, between See’s Candies and Starbucks.

 

When beginning our search for a new branch location, San Ramon was our top choice for three reasons. First, our high concentration of existing members in the area will benefit from this new, centralized location. Second, many of our long-time PG&E members are being relocated to new facilities in the area and we want to continue to serve them with the same convenience level they have experienced over the years. Finally, we want to offer our time- and money-saving products and services to the local residents and businesses.

 

Stop by anytime to say hello and check us out.  Or, tell a friend we’re in the neighborhood and ready to serve.

 

We look forward to serving you in our San Ramon branch.

 

by Steve, President & CEO

 

Oct 22

2013

As part of our ongoing commitment to informing and protecting members, we post details about current scams and provide tips on how to protect your personal information and accounts.

 

Lottery and sweepstakes scams continue to affect consumers worldwide. In fact, the Federal Trade Commission (FTC) listed this type of fraud as the fourth largest complaint category in 2012, with nearly 100,000 filed complaints.

 

Last month, the FTC and a federal court stopped a massive sweepstakes scam that amounts to an estimated $11 million in fraud.

 

Here’s how the scams work:

 

Intended victims receive letters in the mail telling them they’ve won large amounts of money. All they have to do to receive the money is mail in a small fee, typically $20-$50, right away. The letters appear very official, including stamps, seals, bar codes and financial routing numbers. Targeted victims are often older individuals who are very trusting.

 

To protect yourself from these types of scams, remember that legitimate sweepstakes do not require you to pay any money to receive a prize. You should never disclose your personal information, including checking account numbers, debit card numbers or credit card numbers to unknown people over the phone, online or by mail.

 

If you suspect you have been a victim of fraud, or that your account has been compromised, immediately call a member service representative at (888) 858-6878. The sooner we know about fraud attempts, the sooner we can act to protect you. We can cancel compromised cards, change your account number, or add a password to your account for future transactions.

Oct 2

2013

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Courtesy pay is a service we provide to protect our members from inadvertently overdrawing a checking account. Even if there is a shortage of funds in your account, courtesy pay may cover your transaction and prevent the hassle of declined transactions or bounced checks. It also helps avoid costly returned item fees charged by merchants and retailers.

 

We understand that mistakes happen, that’s why we offer courtesy pay protection. The fee for this service is $25 per transaction. We don’t think, however, that you should pay $25 for your morning cup of coffee in the event that you accidentally overdraw your account. As a non-profit financial institution, we want to offer you the most convenient, least expensive option to manage your money. That’s why we’ve adjusted the fee to allow our members a complimentary $5 overdraw amount.

 

That means, if you overdraw your account for an amount of $5 or less, we will cover that amount and won’t charge you a fee. We think that is part of the credit union difference and we hope you agree.

 

Read more about courtesy pay in our Frequently Asked Questions (FAQs) or call a member service representative at (888) 858-6878.

 

by Jenna, Vice President, Operations

Sep 12

2013

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Great news! We’ve enhanced our checking accounts by adding courtesy pay protection for your ATM and debit card transactions. Add this new protection to your checking account today with two simple clicks. Or, keep reading for more information.

 

Currently, your Pacific Service CU checking account offers peace of mind by protecting you from accidental overdrafts for checks, electronic payments and bill pay transactions. Our new debit card courtesy pay protection will help you avoid the embarrassment and hassle of a declined transaction for your ATM and debit card.

 

In the event that there’s not enough money in your account to cover a transaction, we will pay the transaction for a nominal fee. If your account is $5 or less overdrawn, the service is free. If your account is $5.01 or more overdrawn, a $25 fee will apply.

 

You must opt-in to receive the additional convenience of ATM and debit card courtesy pay. Sign up today. You’re only two clicks away.

 

Read more about our Courtesy Pay program in our Frequently Asked Questions (FAQs) or call a member service representative at (888) 858-6878.

 

We hope you enjoy the enhancement of ATM and debit card courtesy pay.

 

by Jenna, Vice President, Operations

Aug 22

2013

Great news! You asked and we listened. eCommunications is here. Now you can get away from the cost and clutter of paper and elect to receive communication via email.

 

The safe, fast and environmentally-friendly option of email communication now includes tax forms, disclosures, statements and select notices.

 

When new statements, forms or notices are available, we’ll send you an email notification, instead of paper. It’s that simple.

 

Even if you’ve already elected to receive your statements electronically, you must also elect to receive eCommunications.

 

Enroll now with two easy clicks.

 

For more information, call a member service representative at (888) 858-6878.

 

by Nannette, Vice President, Technology

 
   
 
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